Standard Technical Support is available by email or by calling your local number below between 9am and 5pm Monday to Friday.

USA Local Technical Support Hotlines

East Coast (New York):
716-304-6870
Central (Illinois): 312-235-6712
Central (Wisconsin): 262-432-3610

West Coast (California):
310-294-3655
West Coast (Washington State): 206-219-3626

North America Toll Free:
877 736 9407





For quickest support request, please initiate a Support Ticket, and click here.

As opposed to calling in, the Support Ticket Initialization Form above will be sent to multiple engineers for response by the first available engineer.


 


To request an Return Materials Authorization (RMA) Number,
click here.

To capture System Log for 3945N, click here.

To capture System Log for FF1124/FF1124U/HA3969, click here.

To capture System Log for 303/8ns/8000ni, click here.

To capture System Log for Fi240, click here.




Canadian Local Technical Support Hotlines

Alberta -
403-410-0816 & 780-409-0431
British Columbia -
604-678-5775 & 250-220-8375
Manitoba -
204-977-4856
Newfoundland -
709-752-0305
Nova Scotia -
902-484-8511
New Brunswick -
506-870-9606
Ontario -
416-934-7975 & 613-520-8325
Prince Edward Island -
902-620-6004
Quebec -
514-390-9098 & 418-686-5177
Saskatchewan
- 306-566-9278